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Your legal rights as a consumer

Posted by Ian Campbell on Thursday, March 15, 2018

Your legal rights as a consumer

Under Australian Consumer Law, you have rights in relation to the purchase of goods whether new or used including those purchased through the internet. The key rights consumers have, are that the goods purchased must:

 - be of acceptable quality

 - match the description, sample or example of the product advertised

 - be fit for use or purpose disclosed

 - legally belong to the seller

 - not have any associated debts

 - have spare parts/repairs available for a reasonable period after purchase unless

    otherwise specified.

If the product or goods you purchase fails to meet one of the above consumer guarantees, you can seek to be reasonably compensated e.g. a refund, replacement or repair. However, a seller does not have to give you a refund or replacement if you simply change your mind, unless there is a known policy that says this will occur.

Having said all the above, there is some truth in the saying ‘let the buyer beware’ and therefore it is recommended to take care, do your research and be mindful you do have some responsibility in making any type of purchase.

If you are having difficulty or would like to know more about your rights, please contact Don Smarrelli on 98946888 who will be pleased to assist you.



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